Availity Chooses ForgeRock To Help Manage, Route Millions Of Daily Transactions

Challenge

Availity previously used a legacy vendor’s solution for identity access management (IAM). However, the legacy technology lacked the ability to scale to the increasing number of healthcare practitioners and health plans using the system. It also lacked the flexibility to add new services as needed. In addition, legacy vendor options would take up-to-three times longer to deploy, come with a much higher price tag, and lack the strong customer support required to maintain a platform that handles millions of confidential health records.

Solution

Implement ForgeRock Identity Platform, which includes OpenDJ, OpenAM and OpenIDM

ForgeRock Benefits

• offers massive scalability and flexibility, which allows Availity to add millions of users and new services
• runs at a third of the computing power that was required by the company’s incumbent identity management vendor
• freed up three fulltime IT professionals from managing the legacy system; they are now building new revenue services
• deployed in less than six months
• supports two billion transactions annually
• provides user self-service, thus enabling registration, password reset and self-service access requests without the aid of the administrator and providing a more streamlined customer experience

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